Credit card payment form for international moving charges

1. Purpose of Use of Personal Information

      In connection with your move, we will collect your name, address, phone number, mobile phone number, email address, chat history, details of your belongings, and any photos or videos related to the move, for the purposes of transporting your belongings to the specified destination, storing them in a trunk room, providing ancillary services, and offering after-sales services following the completion of your move. Additionally, for the purposes of market trend research, quality improvement, or the development of our future products and services, we may conduct surveys and acquire your personal information.

2. Methods of Acquiring Personal Information

      Primarily, we acquire personal information directly from customers through phone calls, faxes, emails, or inquiries and requests for estimates made via our website or our system. Additionally, we acquire personal information through the completion of estimate forms, application forms, submission of various documents, or interviews conducted by our employees. All items requested are required in order to achieve the above purposes; however, some items in the surveys may be optional, and you will not be required to fill them in. Furthermore, we may handle personal information entrusted to us by client companies or organizations in the course of conducting our business and providing our products and services.

3. Provision and Entrustment of Personal Information

      Except as required by law, we will not disclose or provide your personal information to third parties without your permission. For the purposes of transporting or storing your belongings, we may entrust tasks to transportation or storage companies selected by us. Additionally, for the move or installation of furniture, outdoor equipment, etc., we may entrust tasks to contractors selected by us. In these cases, we ensure that the entrusted parties manage personal information appropriately by regularly verifying their management systems under our responsibility.

      If you choose to pay for moving costs or other expenses by credit card, we will provide your credit card number, expiration date, and information about your internet usage environment to your credit card company through our affiliated payment processing companies or payment companies for the purposes of processing the payment and detecting and preventing fraudulent use. Additionally, to add points to the point services of our partner companies, we will provide your name, membership number, and the points to be added to the partner companies electronically.

4. Handling of Information Overseas

      When you move overseas, we may provide your personal information to third parties located abroad (including our group companies) in order to transport your belongings to the specified destination overseas.

      Additionally, if the credit card issuing company you use is located in a foreign country, your information may be transferred to the country where the issuing company is based. Since we cannot identify the specific card issuing company or the country in which it is located from the information acquired from you, we are unable to provide the names of the foreign countries where the information is transferred, details about the personal information protection systems in those countries, or the measures taken by the recipients to protect personal information.

      For information on personal information protection systems in various countries, please refer to the following: (Personal Information Protection Commission website: Personal Information Protection Commission, Japan |PPC Personal Information Protection Commission,Japan)

5. Protection of Personal Information

      The personal information provided by customers is managed appropriately, and we take appropriate and reasonable protective measures from both technical and administrative perspectives to prevent leakage, loss, or damage of personal information. Additionally, within our company, each division that handles personal information has a designated person responsible for protection and management. Under the direction of these responsible individuals, we ensure proper protection and management of personal information.

6. Notification of Purpose of Use, Disclosure, Correction, Addition, Deletion, Suspension of Use, Erasure, or Suspension of Provision to Third Parties of Personal Information (hereinafter referred to as "Disclosure, etc.")

      If you wish to request Disclosure, etc. of information provided when you requested our moving services, please contact the inquiry desk below. After confirming your identity, we will respond promptly within a reasonable scope. In such cases, a fee may be charged in accordance with our regulations.

7. Personal Information of Minors

      We ensure that the personal information of minors provided to us is protected in the same manner as that of adults. However, for individuals of the age of 15 or younger, we may obtain consent from a parent or guardian as necessary.

8. Security of Our Website

      On our website, we take all possible measures to prevent unauthorized access and information leakage from external sources by using SSL encrypted communication when transmitting customers' personal information and managing the information on secure dedicated servers.

9. Collection of Access Logs and Use of Web Beacons and Cookies

      To create a website that satisfies our customers, we collect statistics on how customers use our site. To gather these statistics, some pages use technologies such as web beacons and cookies to track the number of times specific pages are accessed. We do not acquire personal information from customers through web beacons or cookies. The data acquired through these technologies is used for purposes such as improving our website.

10. Contact for Inquiries Regarding Personal Information

    Compliance and Risk Management Division, Personal Information Inquiry Desk
    Address: 2 Kanda Izumi-cho, Chiyoda-ku, Tokyo 101-8647, NX Group
    Phone Number: 03-5801-1111 (Main)  (Weekdays 9:00 AM - 12:00 PM, 1:00 PM - 5:00 PM, excluding weekends,
                                                                  year-end and New Year holidays, and public holidays)
    FAX Number: 03-5801-1985
    E-Mail: NX-privacy-info@nipponexpress.com

Nippon Express Co., Ltd.
Chief Personal Information Manager
(Contact information is the same as above)