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Overseas relocation service
Frequently asked questions
Frequently Asked Questions
QI have to move overseas. Can you tell me how much relocation will cost?
The cost differs depending on the services you choose to use. Browse your preferred services, and look at the information page for each one.
Overseas relocation service
QI am not going to relocate, but I do want to send parcels overseas.
Customs clearance for export as unaccompanied goods from Japan is possible only within six months before or after the shipper's departure.(*It is also necessary to clear the import customs clearance conditions at the destination side.) If the above conditions are not met, the customs process will be different, which prevents us from servicing the request as an overseas relocation service.
International Transportation
If you would like to send a few boxes (gifts, etc.), we will check whether we can handle it individually, so please use the following inquiry form.
Inquiries about overseas relocation
Inquiries about relocation from Japan to another country
QWill cardboard boxes arrive in advance?
In our Full-pack Service service, our staff will pack parcels on the moving day. If you want to pack items yourself in advance, we can also send you special materials before the moving day.
QHow is the (pre-move) survey conducted? How long does it take?
We can do the survey remotely or on site depending on the family situation and number of parcels. It takes 1.5 to 2 hours.
Inquiries about relocation from another country to Japan or between other countries
QTell me about your services when the delivery arrives.
Our carrying-in services consist of unpacking, assembling, and installing large furniture* and carrying other cardboard boxes to their designated rooms. (*This does not include furniture that is not designed to be reassembled)
QHow long does it take for a delivery to arrive after the shipment arrives in Japan?
Delivery takes 1 to 2 weeks for air shipments and 2 weeks to 1 month for sea shipments.
QWill you take away household items I no longer need?
We are unable to provide disposal support. Upon request, we can introduce a specialist company in our network, or you can dispose of items in the oversize trash service in the region.
QCan you deliver items to two different places?
We can arrange this. However, some company rules state that, when returning to posts in Japan, the fees for the second location are borne by the employee. So, make sure to check with your place of employment.
Common Problems
Required documents have not been submitted on time before the moving day.
Aim for submitting documents no later than one week prior to the moving day. Depending on the status of your document acquisition process, some submissions may be fine after relocation has already begun, but please understand that we cannot ship out your cargoes until the required documents have all been received.
Hazardous or prohibited items have been included in shipment.
If prohibited items or hazardous items are included, we cannot dispatch them. To avoid dangerous or prohibited items, please check the overseas moving guide and customs clearance information first. If there are prohibited items in the package, it will be returned and you will be charged for return shipping.
Contact
Inquiries about relocation from Japan to another country
To submit an inquiry or application, first you must have a My Page account. You will be able to submit inquiries and applications after registering for an account.
Clicking the contact button below will transfer you to the My Page account registration page.
Inquiries about relocation from another country to Japan or between other countries
For moving from overseas, please contact the Nippon Express representative at your departure.