Overseas relocation service
Select an overseas relocation service
by departure location.
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Information about our service for relocation from Japan to another country.
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Information about our service for relocation from another country to Japan or between other countries
Our overseas relocation service features
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Choose your optimal sea or air delivery service
We propose the optimal service to match the content and size of your various household goods, and your needs. Packing is handled by our special Nippon Express overseas relocation staff. We also offer a self-packing service.
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Services for goods left in Japan
In addition to sending parcels overseas, you can simultaneously make arrangements for keeping parcels in storage or sending them to the house of a family member or friend. We also provide our own storage facility with constant temperature and humidity control.
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Worldwide relocation service
With the NX Group global network that includes 56 countries, 915 branches, and 26,344 staff members worldwide, we provide comprehensive service from packing to delivery, from door to door.
Frequently asked questions
Relocation from Japan to another country
QWill cardboard boxes arrive in advance?
In our Full-pack Service service, our staff will pack parcels on the moving day. If you want to pack items yourself in advance, we can also send you special materials before the moving day.
QHow is the (pre-move) survey conducted? How long does it take?
We can do the survey remotely or on site depending on the family situation and number of parcels. It takes 1.5 to 2 hours.
QI am not going to relocate, but I do want to send parcels overseas.
Customs clearance for export as unaccompanied goods from Japan is possible only within six months before or after the shipper's departure.(*It is also necessary to clear the import customs clearance conditions at the destination side.) If the above conditions are not met, the customs process will be different, which prevents us from servicing the request as an overseas relocation service.
If you want to ship commercial cargo, contact us through our corporate website.
International Transportation
If you would like to send a few boxes (gifts, etc.), we will check whether we can handle it individually, so please use the following inquiry form.
Inquiries about overseas relocation
QIs any special procedure required when sending a package?
When shipping from Japan to overseas, you must obtain export and import permits from customs on both the Japanese and overseas sides.
Nippon Express will handle all the complicated customs procedures. You will need to prepare the necessary documents for the procedures.
The required documents vary depending on the destination country, so please contact our representative for more information.
Relocation from another country to Japan
QTell me about your services when the delivery arrives.
Our carrying-in services consist of unpacking, assembling, and installing large furniture* and carrying other cardboard boxes to their designated rooms. (*This does not include furniture that is not designed to be reassembled)
QHow long does it take for a delivery to arrive after the shipment arrives in Japan?
Delivery takes 1 to 2 weeks for air shipments and 2 weeks to 1 month for sea shipments.
QWill you take away household items I no longer need?
We are unable to provide disposal support. Upon request, we can introduce a specialist company in our network, or you can dispose of items in the oversize trash service in the region.
QCan you deliver items to two different places?
We can arrange this. However, some company rules state that, when returning to posts in Japan, the fees for the second location are borne by the employee. So, make sure to check with your place of employment.
QWhen is the domestic delivery date?
For domestic delivery, we will decide the delivery date after calling the recipient after moving. It may take more than 2 weeks.
QDo you assemble furniture and bicycles?
For furniture, our service extends to assembly and installation. However, our staff cannot disassemble bicycles and furniture that is not intended to be disassembled or reassembled, so we ask you to disassemble and assemble those items yourself if necessary.
QWhat happens in the case of damage, loss, etc.?
Depending on the nature of the damage, we will handle it through insurance. For details, check the insurance policy at the time of contract.