Effect insurance on the shipment
Heart Liner Insurance
In order to minimize the loss of your precious property in case of an accident, you need to insure it for a sufficient amount of money.
We provide Heart Liner Insurance, so you can apply through us as well.
If damage occurs to a parcel
After your parcels have all been delivered, open them all and check to make sure there are no abnormalities. If there has been any damage done to a parcel, contact a Nippon Express representative promptly. If you use insurance other than our insurance, contact the insurance company you used or an insurance representative at your workplace.
As a general rule, we provide repair or award an insurance money payment.
Frequently asked questions
I have discovered damage, loss, etc.
Depending on the nature of the damage, we will handle it through insurance. For details, check the insurance policy at the time of contract.
Molding or rusting has occurred.
Molding and rusting are not covered for compensation. Before moving, please dry and wipe items well before entrusting them with us.